Refund policy

At Al Badar Scents, customer satisfaction is our priority. We take great care to ensure every order is packed securely and delivered in excellent condition.

Returns

Due to the nature of fragrance products, we do not accept returns on opened or used perfumes for hygiene and safety reasons.

You may request a return if:

• You received the wrong product.
• The product arrived damaged during shipping.
• The product is defective upon delivery.

To request a return, please contact us within 3 days of receiving your order. Include your order number along with clear photos of the product and packaging.

Refunds

Once your request has been reviewed and approved, your refund will be processed within 5 to 7 business days.

Refunds will be issued using the original payment method whenever possible.

Exchanges

We only replace products that are damaged, defective, or incorrectly delivered.

Non Returnable Items

• Opened or used perfumes
• Products damaged due to customer misuse
• Requests submitted after the return period

For assistance, contact us at:

Email: info@albadarscents.store